Skip to content

Delivery & Returns

Delivery

Royal Mail Strikes

Due to upcoming Royal Mail strikes, there will regretfully be delays to deliveries so we advise ordering early where possible. Strikes are planned for the following dates.

Wednesday 14th December 

Thursday 15th December 

Friday 23rd December 

Saturday 24th December

Delivery Options and Estimated Delays

Standard delivery under £30 (Royal Mail 48 Tracked) 

Delay - 3-4 working days

Example Order Date: 12th December

Estimated Delivery Date: 19th - 22th December

Express Delivery (Tracked 24 and DPD Next Day)

There may be a delay of up to 2 working day with Express delivery orders. 

Example Order Date: 12th December

Estimated Delivery Date: 14th - 15th December

*Updated 12th December

For detailed information about the Royal Mail strike. Please visit the Royal Mail latest news page.

Please not that we can not guarantee delivery and this information is intended as guide only.  

How much will my delivery cost?

We offer FREE standard delivery on orders over £30 to the UK. Orders under £30 costs just £2.95 for delivery.

Express Delivery available for £4.95 on orders under £40 and Free of charge on orders over £40. 

How long will my delivery take?

Our items are usually delivered within 3 – 5 business days. Some couriers may deliver slightly earlier or later.

Once your item has been shipped and is on its way to you, we will send you an email to keep you up to date. This will include any delivery tracking where available.

Couriers we use for Standard Deliveries include Royal Mail and DPD.

Are there any delivery restrictions?

Orders are usually delivered within 3 – 5 days from shipment, however there are some areas where delivery can take slightly longer. Such as the Highlands of Scotland and Northern Ireland. 

What days are deliveries made?

As standard, our couriers make deliveries Monday – Friday excluding Bank Holidays.

No Fuss Returns

How can I return my item?

We understand that occasionally you may change your mind and wish to return your item to us. If you do, you can send your item back to the below returns address within 30 days of delivery.

Please note that we cannot accept the return of items that have been used.

Zeal Returns

CKS LTD
Willow End Park, Blackmore Park Rd,
Welland, Malvern WR13 6NN

Please note that we are not able to cover the cost of your return postage.

Be sure to enclose a covering note with the item that clearly shows your Order Number, Name and the reason for your return otherwise we may not be able to process your return.

If you have any questions about this process, please contact us at help@zealzeal.com

My item has been returned by the courier, what happens now?

If your item has been returned to Zeal following a failed delivery, or you were not available to accept your delivery. Your order will be refunded in full including any postage charges. Refunds can only be made to the original payment method. Refunds can take up to 10 business days.

How long will my refund take?

Once your goods have been returned to us, we will check to ensure they meet the returns guidelines and then process your refund.

Please note that all refunds will go back to the original payment method used when ordering.

Please allow up to 10 business days from the day we received your item, for this payment to be received into your account. This can also be dependent on the length of time your bank takes to process the payment.

Can I send my item back for an exchange?

Regretfully we are unable to offer an exchange service, however providing the return guidelines have been met, we will refund you for the goods returned. You can then purchase your chosen item.