Festive Delivery Information
Last Order Date Before Christmas: 22nd December
Please note: All orders placed on the 22nd of December will be shipped on Royal Mail Tracked 24 delivery services. Delivery cannot be guaranteed.
Normal shipping & delivery services will resume on the 4th of January.
All orders placed from the 23rd of December to the 28th of December will be shipped on the 29th of December on your selected shipping service.
We wish you all a very Merry Christmas, from all the team at Zeal.
How much will my delivery cost?
We offer FREE standard delivery on orders over £30 to the UK. Orders under £30 costs just £2.95 for delivery.
How long will my delivery take?
Our items are usually delivered within 3 – 5 business days. Some couriers may deliver slightly earlier or later.
Once your item has been shipped and is on its way to you, we will send you an email to keep you up to date. This will include any delivery tracking where available.
Couriers we use for Standard Deliveries include Royal Mail and DPD.
Are there any delivery restrictions?
Orders are usually delivered within 3 – 5 days from shipment, however there are some areas where delivery can take slightly longer. Such as the Highlands of Scotland and Northern Ireland.
What days are deliveries made?
As standard, our couriers make deliveries Monday – Friday excluding Bank Holidays.
No Fuss Returns
How can I return my item?
We understand that occasionally you may change your mind and wish to return your item to us. If you do, you can send your item back to the below returns address within 30 days of delivery.
Please note that we cannot accept the return of items that have been used.
Willow End Park, Blackmore Park Rd,
Welland, Malvern WR13 6NN
Please note that we are not able to cover the cost of your return postage.
Be sure to enclose a covering note with the item that clearly shows your Order Number, Name and the reason for your return otherwise we may not be able to process your return.
If you have any questions about this process, please contact us at firstname.lastname@example.org
My item has been returned by the courier, what happens now?
If your item has been returned to Zeal following a failed delivery, or you were not available to accept your delivery. Your order will be refunded in full including any postage charges. Refunds can only be made to the original payment method. Refunds can take up to 10 business days.
How long will my refund take?
Once your goods have been returned to us, we will check to ensure they meet the returns guidelines and then process your refund.
Please note that all refunds will go back to the original payment method used when ordering.
Please allow up to 10 business days from the day we received your item, for this payment to be received into your account. This can also be dependent on the length of time your bank takes to process the payment.
Can I send my item back for an exchange?
Regretfully we are unable to offer an exchange service, however providing the return guidelines have been met, we will refund you for the goods returned. You can then purchase your chosen item.