No Fuss Returns
How can I return my item?
We understand that occasionally you may change your mind and wish to return your item to us. If you do, you can use our Free Royal Mail Returns Portal.
Simply visit the below Royal Mail returns portal and print your Pre Paid returns label.
Royal Mail Returns Portal < Click Here
Please note that we cannot accept the return of items that have been used.
Or, you can return your order to the below address using a courier of your choice.
Willow End Park, Blackmore Park Rd,
Welland, Malvern WR13 6NN
Please note that we are not able to cover the cost of your return postage when using your own courier to return goods.
Be sure to enclose a covering note with the item that clearly shows your Order Number, Name and the reason for your return otherwise we may not be able to process your return.
If you have any questions about this process, please contact us at firstname.lastname@example.org
My item has been returned by the courier, what happens now?
If your item has been returned to Zeal following a failed delivery, or you were not available to accept your delivery. Your order will be refunded in full including any postage charges. Refunds can only be made to the original payment method. Refunds can take up to 10 business days.
How long will my refund take?
Once your goods have been returned to us, we will check to ensure they meet the returns guidelines and then process your refund.
Please note that all refunds will go back to the original payment method used when ordering.
Please allow up to 10 business days from the day we received your item, for this payment to be received into your account. This can also be dependent on the length of time your bank takes to process the payment.
Can I send my item back for an exchange?
Regretfully we are unable to offer an exchange service, however providing the return guidelines have been met, we will refund you for the goods returned. You can then purchase your chosen item.